Health and Social Care Committee

Meeting Venue: Committee Room 1 - Senedd
Meeting date: Wednesday, 16 July 2014
Meeting time: 08.45
For further information please contact:
Llinos Madeley Committee Clerk 029 2089 8403 HSCCommittee@wales.gov.uk

Agenda

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1 Introductions, apologies and substitutions

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2 Motion under Standing Order 17.42(vi) to resolve to exclude the public from the meeting for the following business: (08.45)

Item 3

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3 Inquiry into progress made to date on implementing the Welsh Government’s Cancer Delivery Plan: consideration of the key issues (08.45 - 9.15) (Pages 1 - 11)

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Public Meeting (9:15 - 12:30)

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4 Inquiry into the NHS complaints process: evidence session 1 (9.15 - 10.00) (Pages 12 - 24)

· Keith Evans, Author of the Report ‘A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”’.

Keith Evans’s report A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”  was published on 2 July 2014

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5 Inquiry into the NHS complaints process: evidence session 2 (10.00 - 10.45) (Pages 25 - 36)

· The Rt Hon Ann Clwyd MP, Co-Chair, Review of the NHS Hospitals Complaints System (NHS England).

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(Break - 10.45 - 11.00)

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6 Inquiry into the NHS complaints process: evidence session 3 (11.00 - 11.45) (Pages 37 - 42)

· Rory Farrelly, Director of Nursing and Patient Experience, Abertawe Bro Morgannwg University Health Board  

· Nicola Williams, Assistant Director of Nursing and Lead on Transformation of Complaints and Concerns, Abertawe Bro Morgannwg University Health Board 

· Maria Battle, Chair of Cardiff and Vale University Health Board  

· Dr Chris Jones, Chair of Cwm Taf University Health Board  

· Carol Shillabeer, Director of Nursing/Deputy Chief Executive, Powys Teaching Health Board

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7 Inquiry into the NHS complaints process: evidence session 4 (11.45 - 12.30) (Pages 43 - 55)

· Dr Phil Banfield, Chairman of BMA Welsh Council

· Tina Donnelly, Director of the Royal College of Nursing Wales

· Jessica Turner, Regional Organiser of UNISON Cymru/Wales

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8 Papers to note (12.30) (Pages 56 - 60)

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The Committee's forward work programme: September - December 2014  (Pages 61 - 65)

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9 Motion under Standing Order 17.42(vi) to resolve to exclude the public from the remainder of the meeting and for item 1 of the meeting on 18 September 2014 (12.30)

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10Inquiry into the NHS complaints process: private consideration of evidence received (12.30 - 12.45)

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